Go to ‘Support’ and see if the manual you need is available at ‘Instruction Manuals’. If not, please send us a message via ‘Contact’ and we will inform you as soon as possible.

Go to the ‘Serviceshop’ via ‘Support’ and see if the part you need is available there. If not, please send us a message via ‘Contact’.

No, we are a supplier and not a (web) shop. You can buy our toys at all well-known toy stores and toy internet retailers. 

On the Homepage you will find a button to register with us as a Social Influencer. If your social media channel matches the target group of our products, maybe we can partner up!

If you have a question about a defective or malfunctioning item, please send us a message via the ‘Contact form’ and clearly state the problem. We will inform you about a solution as soon as possible.

Yes, on our YouTube channel you will find demo videos of a number of products. 

The batteries included in toys are for the TRY ME function in the store. For this reason, batteries may be weak when purchased. If the product does not work properly, we advise you to first replace the batteries with new batteries.

If an item does not function properly, first check the points below, often a problem can be solved easily:

1. Always consult the manual first.
2. Packaging not properly removed: make sure all plastic straps and packaging material are removed.
3. Batteries are empty: replace the batteries with new batteries.
4. The item is not turned on correctly: set the switch to ON (not OFF or TRY ME).
5. The item is not charged: make sure the item is charged before use.

If you need a Declaration of Conformity document, which you cannot find under the button ‘DoC Documents’ on our homepage, please send us a message via the contact form and we will make sure you will receive the correct documents.